We identify, prioritize and implement process improvements.  The purpose is to improve operating performance, as measured by one or more of: the streamlined processes; waste-reduction; quality improvement; increased safety; cost-reduction; associate satisfaction; customer satisfaction, or; other measures agreed upon before project commencement.  We become responsible for planning, leading, and implementing initiatives.  We ensure project follow-through, project monitoring, project communication, and improvement are sustainable.

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We actively transfer knowledge with our clients around the five Pillars of People, Service, Quality, Finance, and Community Benefits for developing problem-solving skills and implementing continuous improvement efforts.